Dear guest, We look forward to your visit with us. To prepare for your stay, we kindly ask you to complete the online check-in form and send it to us. Please also read our terms and conditions below Thanks for your effort. Topmeadows Stays The following terms and conditions are a contract between Topmeadows Property LTD, the managing agent and yourself, the person making the booking as well as all adult (18+) members of your party who will be staying at any of our properties. Guest shall always use the property for residential purposes only, unless agreed otherwise, and in a careful manner to prevent any damage or loss to the property and keep the property in clean and sanitary condition. Guests and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, nor shall guest use the property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the property. ASSIGNMENT OR SUBLEASE Guest shall not assign or sublease the property or permit the use of any portion of the property by other persons who are not guests of the guest and included within the number of and as permitted occupants under this legal agreement. DEPOSIT A deposit is required to cover any breakages and damages if this issue may arise. Should deposit payment not reach us within the required time we reserve the right to cancel any bookings made. The deposit will be refunded 1-14 days after the guest’s check-out or quicker once the property has been inspected. Charges are only applied provided the following provisions are met: No damage is done to property o r its contents. Charges are incurred due to illegal activity, pets or additional services rendered during the stay. All house rules are obeyed and respected including but not limited to; noise, consideration of neighbours etc. All debris, rubbish and discards are placed in a rubbish bin inside the apartment, and soiled dishes are cleaned. All keys are left in the key safe (or same place as the guest collected them from, if externally) and the accommodation is left locked and secure, all windows closed. All charges accrued during the stay are paid prior to departure. No linens are lost, taken or damaged (e.g. burnt or make-up stains) No early arrival or late departure. No smoking within the apartment. The Guest is not evicted by the owner (or representative of the owner) or the local law enforcement. Charges for the following are missing keys- £50 Unauthorised persons at the property-£300 Smoking in property-£300 illegal drug use in property-£300 Noise level goes above 75 decibels for more than 10 minutes after quieter hours- £300 Parties or gatherings-£300 soiled linens-£15 per soiled sheet or towel Unauthorised late check out- £50 for every half hour after 11am and that will increase to £200 for late check out after 1pm. Unauthorised early check in- £30 Moving, Tampering or covering CCTV-£300 Any other damages to the property will be charged accordingly * PLEASE NOTE* If any of our house rules are broken this can result in immediate cancellation of the reservation with no refund and fees will incur! If a security call out is required at any point during your reservation a penalty fee will incur. ZERO TOLERANCE FOR PARTIES/EVENTS/GATHERINGS If it is found that a guest is having a party/event/gathering, there will be an immediate termination of the booking, with no refund for the booking or deposit . A party is defined as a social gathering with invited guests typically involving eating, drinking and entertainment. If our noise monitor goes above 75 decibels for longer than 10 minutes between 9am and 9pm, you will forfeit your deposit in whole. NO BOOKING ON BEHLAF OF OTHERS If it is found that the property has been booked on behalf of someone else, this will result in immediate cancellation of the reservation with no refund. IDENTIFICATION Before any check-in information is provided to yourself, you are required to upload a form of legal ID, drivers license or passport with address confirmation for all guests staying. SMOKING Smoking is strictly PROHIBITED inside this apartment, if evidence (ash, cigarette buds, leftovers) is found of guests smoking inside the apartment you will be charged a minimum fee of £300. If the smoking remains result in disruption to the following guest or a higher cleaning charge, then you will be charged accordingly also. Smoking can include but not be limited to; cigarettes, shisha/hookah, cannabis, illegal substances etc. Smoking is only permitted on the balcony. VISITING HOURS Any extra guests or visitors need to be out of the property before 9pm on the day. Please be aware there should not be anymore than 6 people at any given time in the property. If found to be more than 6 people at the property after 9pm without prior written permission you will forfeit your security deposit in whole. QUIET HOURS Between the hours of 9pm - 9am, noise should be kept to a minimum. Below 75 decibels. SECURITY CAMERA: We have a security camera on site monitoring the front door for your safety and ours. If this is tampered with during your stay you will forfeit your deposit in whole. CHECK-OUT: The location you collect the key from is the same place where the keys must be returned. Check out is at 11am. All late check-outs will incur a charge. Please remember that ‘check-out’ refers to when the keys have been handed back to the location you collected them from, not just leaving the apartment. You will be charged a minimum £50 fee as soon as a late check-out is recorded. If you are 2 hours or more late to check-out of the apartment, you will be charged a minimum of the standard price for that night. This does not mean you can stay at the apartment for that night. The standard night price that will be charged will not take into consideration any discounts that may have been applied to the price by us, the hosts or AirBnB, the booking channel. If we have to delay, refund or cancel another guest due to your late check-out, you will be liable for all costs that are incurred. KEY RETURN: Upon check-out, the apartment keys must be put back to the location that you collected them from when you checked-in. Failure to do so will result in you being charged a minimum fee as stated above. Also, if the keys are not returned this is considered theft and we will involve the police and legal force where deemed suitable. PAYING FOR YOUR ACCOMMODATION 3.1 The client/guest will pay to the managing agent via the booking platform such as Airbnb, Booking.com etc or paid directly to Topmeadows Property LTD bank account. 3.1.1 Should payment not reach us within the required time we reserve the right to cancel any bookings made and any deposit paid will be forfeit. 3.1.2 If the client/guest fails to pay the managing agent any sums that are payable under this agreement when due, the client will pay the managing agent, on demand, interest on the unpaid sum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date payment is due until the managing agent receives payment in full cleared funds both before and after any judgement. 3.1.4 Below are the conditions you need to adhere to: 3.1.5 We expect the property to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge. 3.1.6 From the 1st July 2007 the UK legislation provides that smoking is not permitted in serviced properties. Smokers must vacate the building should they wish to smoke. 3.1.7 Where there is evidence of guests smoking within the property, we reserve the right to charge £100 for specialist cleaning. 3.1.8 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises immediately. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police and you will loose your deposit in whole. 3.1.9 No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available at an additional charge. We do not permit towels or linens to be taken from the property. We reserve the right to charge guests who take towels or linen away from the property. 3.1.10 Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in and the police will be informed. CANCELLATION OR CHANGES TO YOUR BOOKING BY US 4.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and to inform you of the cancellation or the change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation. 4.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our control (force majeure). In these Conditions “force majeure” means any event or consequences there of which could not have been reasonably avoided, by us even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or manmade disaster, fire, adverse weather conditions and all similar events outside our control. 4.3 If you wish to alter your booking, we will use our best efforts to accommodate your requirements, however, you will be obliged to pay any additional expenses incurred as a result of alteration. In addition, we may charge, at our discretion, an amendment fee to cover the necessary administrative costs incurred. 4.4 No refunds will be made for non-arrivals. DEFAULT If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all costs incurred. HOUSE SUBSTITUTION If as a result of a serious breakdown or failure in the rented property. Topmeadows Property or the Owners decide that it is not possible to continue with the booking, the Company will do its utmost to find a replacement property acceptable to the Client, or refund any moneys paid on unused rental. The Client acknowledges that in this event, the Company's liability for damages will be limited to the amount of unused rental, based on a pro rata calculation of unused rental days. Should a property become unserviceable prior to the arrival of a Client, the Company will do its best to find a suitable replacement property of an equal standard. In the event of a more expensive property being selected, Clients will have the choice of paying the difference or receiving a full refund of moneys paid. DEPARTURE AND CLEANING Standard check out time is until 11.00 AM. After this time a property representative will conduct an inspection. It is a condition of rental that the property must be left in a clean and orderly manner at the end of the rental period. This implies that the dishes are washed, rubbish is removed from the property and the rooms are left in an orderly condition. Clients are not authorised to rearrange the furniture of the property and crockery and other equipment of the house (chairs, blankets, etc.) must not be used or transported out of the house. Candles and oil burners are not permitted inside the house. On arrival, we will pre-authorise a debit/credit card of your choice (may be different from the one with which you have made the initial payment to secure the booking) as a safety precaution to insure our company from any potential damage may cause during your stay. We hold the right to make appropriate deduction from the card in the event of any damage to the accommodation or its contents, or in the event of a late check-out after 11:00am on the day of your departure. CANCELLATION Cancellation is affected by the Client when written notification is acknowledged to have been received by Topmeadows Apartments or, in the event of non-payment of balances. Should the Client for whatever reason cancel the booking, they will have the right to reimbursement of all money paid subject to the deduction of cancellation charges. Please note that above this cancellation policy does not apply in the case of full advanced payment of the rent. In this case, the payment is not refundable. Topmeadows Apartments Reserve the right to cancel any booking we feel uncomfortable with. Topmeadows Apartments also reserve the right to cancel any booking at anytime if the number of guest's entering the apartment exceed the under number of guests booked for under the reservation. Each extra guest above the number of guest's booked for will be charged at £20 per night per extra person or refuse entry. COMPLAINTS Any problems with the property encountered during the property rental period should be reported immediately to us. The Company will endeavour to address the problems and resolve them to the satisfaction of the Client as soon as possible. In the event that the Company is unable to resolve the problem to the satisfaction of the Client, a complaint must be lodged immediately in writing to Topmeadows Apartments in writing to the Company by email at sales@topmeadowsproperty.co.uk or letter. Reasonable time must be allowed for the Company to resolve the problem. Clients must not vacate the property under any circumstances without the express written agreement of Topmeadows Apartments as to do so will annul the rights to claim for compensation. Where a Client believes they have a claim for compensation, the period of compensation will commence from the time the complaint is received to the end of the rental period. Requests for compensation must be lodged with the Company in writing(Sales@topmeadowsproperty.co.uk) within 48 hours of completion of the rental period or during your stay. THE FOLLOWING DO NOT GIVE RISE TO CLAIMS FOR COMPENSATION Force Major, terrorist acts or natural disasters Shortages of power, gas or water outside of the property Owners control, Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God Inundation by pests, insects, rodents etc Claims arising as a result of damage caused by Clients to the property Differences in the descriptions and photographs of the property shown in promotional material (unless significantly altering the nature of the accommodation) Damage or loss to Clients' belongings or property Actions limited by UK Law i.e. the period in which heating may be switched on is defined by the government and varies between areas Civil works or construction projects nearby the rented property that are not under the control of the Company LIMITATIONS OF LIABILITY Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and neither Topmeadows Apartments accept any liability for accidents causing death, sickness or bodily harm howsoever caused. The Company and Owners deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non - therapeutic drugs. The limitation of liability for any claim against the Company and the Owners of property for whatsoever cause is limited to the total amount of rental paid to the Company by the Client. DEATH, PERSONAL INJURY OR LOSS OF PROPERTY 5.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part. 5.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the property. Guests found to be in breach of this rule may be asked to leave with immediate effect and no refunds for any funds paid. 3. You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part. 5.4 Cars and their contents are parked at owners’ risk. Please ensure that cars are locked, and possessions are left out of sight. 5.5 Property left in the property will be disposed by the cleaning company. 6 KEYS 6.1 Unless otherwise agreed, the owners/property manager will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest £50 unless costs are more than £50 and therefore we will charge the total costs of repair. 6.2 If the guest locks him or herself out of the property and requires the owner’s assistance to re-enter the property, we reserve the right to charge an administration fee which is £50, this can vary on the time. After 9pm this will increase to £100. 6.3 The managing agent will retain keys to the property and will access the property to provide the services set out in the agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage have been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property. TERMINATION OF THIS AGREEMENT 11.1 This agreement may be ended by the managing agent without notice: 11.1.1 If the accommodation fee is not paid on the payment day or if the client is in breach of any of the conditions 11.1.2 If the client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her. 11.2 The managing agent may also terminate this agreement at any time on giving the client written notice. 11.3 The client will at the end of the accommodation period return to the managing agent all keys to the property and give the managing agent vacant possession of the property. 11.4 The managing agent may also terminate this agreement if the client becomes abusive, aggressive or the managing agent felt uncomfortable with the guest using the property. DATA PROTECTION POLICY 14.1 The managing agent is required to gather certain personal data about clients for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998. The managing agent fully endorse and adhere to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data. EXIT: The client agrees to exit the property on the stated check out date and time. Failure to do so will result in further action being taken against the client to remove them from the property. The client will be responsible for paying for any damages caused by the removal of the guest.
